How to check if your playback environment's causing the issue
Playback problems can happen when your browser, extensions, or display setup interfere with video streaming. Start by confirming whether the issue appears only on Skillophy or on other video sites as well.
If videos fail on multiple sites, the problem is likely with your device or network. If only Skillophy is affected, continue with the steps in this guide.
- Try a different browser (Chrome, Firefox, Safari, or Edge).
- Disable browser extensions, especially ad blockers and privacy tools.
- Check that your internet connection is stable.
- Make sure your browser is updated to the latest version.
Troubleshooting playback issues on your device's built-in screen
- Try watching the original lecture in an incognito or private browsing window.
- Clear your browser cache and cookies, then reload the page.
- Disable any browser extensions that might block video playback.
- Check that your browser allows autoplay and media playback for Skillophy.
- Ensure your device volume is turned up and not muted.
- Try a different browser to see if the issue persists.
- Restart your browser completely and try again.
- Check for pending browser or operating system updates.
- If using headphones or external speakers, disconnect and test with built-in audio.
- Log out of Skillophy, clear cache, log back in, and retry the lecture.
- If the issue continues, contact support with your browser name, version, and device type.
Troubleshooting playback issues on an external screen
- Disconnect the external monitor and test playback on your built-in screen only.
- Check that your display cable and adapter are securely connected.
- Update your graphics drivers and restart your computer before retrying.